Refund policy

BEYDONUT™ (beydonut.com) Operated by Bunnydepot Inc.

1. Overview

At BEYDONUT, every item is made to order. Because of this, our return and refund policy differs depending on whether a product is a standard item or a Customized item.

This policy is issued and enforced by Bunnydepot Inc., the parent company of BEYDONUT™. All final decisions regarding returns, refunds, and related disputes rest solely with Bunnydepot Inc.

2. Customized Products — Final Sale

Any product ordered under the "Customize" option (including but not limited to custom nameplate background color, text color, and text content) is manufactured specifically to the customer's personal specifications.

As such, all Customized products are FINAL SALE and are NOT eligible for return, exchange, refund, or cancellation once the order has been placed, except in the case of a manufacturing defect or an item damaged in transit (see Section 4).

By selecting the "Customize" option and submitting an order, the customer acknowledges and agrees to this policy.

3. Standard (Non-Customized) Products

For standard products that do not involve personalization (e.g. VT-01, BR-01):

Returns, refunds, or replacements must be requested within 30 days of the delivery date.
Items must be unused, in original packaging, and in resalable condition.
The customer is responsible for return shipping costs unless the item arrived defective or incorrect.
Refunds will be issued to the original payment method once the returned item is received and inspected.

After the initial 30-day window, standard products are covered by our Lifetime Limited Warranty. Please visit Warranty Page for full warranty terms and how to file a claim.

4. Damaged, Defective, or Incorrect Items

If your item — customized or standard — arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at cs@bunnydepot.com with:

Your order number
Photos of the damaged/defective/incorrect item
Photos of the packaging (if damage occurred during shipping)

Approved claims may be resolved via replacement, store credit, or refund, at the sole discretion of Bunnydepot Inc.

5. Non-Returnable Items

The following are never eligible for return or refund:

All Customized/personalized products
Items marked as final sale or clearance
Gift cards
Items returned without prior authorization

6. How to Request a Return (Standard Items Only)

Contact us at cs@bunnydepot.com or through our Contact Page with your order number and reason for return.
Wait for confirmation and return instructions before shipping anything back.
Once received and inspected, we will notify you of the approval or rejection of your refund.

7. Final Decision Authority

All determinations regarding eligibility for returns, refunds, exchanges, or exceptions to this policy are made at the sole and final discretion of Bunnydepot Inc., the parent company operating BEYDONUT™ (beydonut.com). Decisions made under this policy are final and not subject to further appeal.