Shipping policy

BEYDONUT™ (beydonut.com) Operated by Bunnydepot Inc.

Last updated: 8/25/2026

1. Overview

This Shipping Policy explains how BEYDONUT™ orders — operated by Bunnydepot Inc. — are processed, produced, and shipped. By placing an order with us, you agree to the terms outlined below.

2. Made-to-Order Processing Times

Because most BEYDONUT™ products are 3D printed to order, please allow additional processing time before your order ships:

Standard products (e.g. VT-01, BR-01): typically 1–3 business days processing time.
Customized products (e.g. Customize option with nameplate text/color): typically 1–3 business days processing time, as each unit is individually printed and finished to your specifications.

Processing time is separate from shipping/transit time. Order volume, holidays, and material availability may occasionally extend processing times; we will do our best to communicate any significant delays.

3. Shipping Times & Carriers

Once your order ships, estimated delivery times are:

Domestic (U.S.): typically 5–7 business days
International: typically 5–7 business days, depending on destination and customs processing

We ship via USPS, UPS, and occasionally FedEx. Exact carrier and service level may vary based on package size, weight, and destination.

4. Shipping Rates

Shipping costs are calculated at checkout based on your order weight, package size, and destination. Any applicable free shipping thresholds or promotions will be displayed at checkout.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking information to update after shipment.

6. International Orders

For international orders:

Customers are responsible for any customs duties, import taxes, or fees charged by their destination country.
Delivery times may be affected by customs processing, which is outside of our control.
Bunnydepot Inc. is not responsible for delays, seizures, or additional charges imposed by customs authorities.

7. Address Accuracy

Please double-check your shipping address before completing your order. Bunnydepot Inc. is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error shortly after placing your order, contact us immediately at cs@bunnydepot.com — we will do our best to correct it before the order ships, but cannot guarantee changes once production has begun.

8. Lost, Delayed, or Damaged Shipments

Lost packages: If tracking shows your package as delivered but you have not received it, please contact us within 7 days so we can investigate with the carrier.
Delayed packages: Occasional carrier delays can occur and are outside our control; we will assist in tracking down delayed shipments where possible.
Damaged packages: If your item arrives damaged, please refer to our Return and Refund Policy for how to file a claim.

9. Order Changes & Cancellations

Because many products are made to order, we may only be able to change or cancel an order before it enters production. Once production has started — particularly for Customized products — orders cannot be modified or cancelled. Please contact us as soon as possible at cs@bunnydepot.com if you need to make a change.

10. Final Decision Authority

All determinations regarding shipping issues, delivery disputes, lost or delayed packages, and related exceptions are made at the sole and final discretion of Bunnydepot Inc., the parent company operating BEYDONUT™ (beydonut.com). Decisions made under this policy are final.